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These Terms & Conditions set out how your account on myr899 works — what you can do, what we commit to, and how account access, transactions and content are governed for Malaysia. Read through before you proceed; the conditions here apply from the moment you open an account.
By accessing myr899 and opening an account, you confirm that you have read and accepted these Terms & Conditions in full. They apply to every interaction on the platform — account registration, wallet top-ups via Boost or GrabPay, browsing the lobby, and raising a query through our support channel. Where your activity involves a local payment rail such as Touch 'n Go eWallet, DuitNow or FPX, those transactions are also subject to the relevant payment provider's own conditions, which sit alongside ours rather than replacing them. Access to myr899 depends on local law and is available only where local law permits. We are not in a position to confirm eligibility on your behalf — that is a step you must verify against the rules in your region before proceeding. We may update these Terms & Conditions when policy or regulatory context changes. When that happens, the revised version becomes effective immediately on publication at this address. Continuing to use the account after an update means you accept the revised terms. The current version is always the one shown at this page path; earlier drafts are not binding.
Not every aspect of your experience sits under the same set of rules. These Terms & Conditions draw a clear boundary between what we govern directly and what falls under separate third-party conditions. Understanding that boundary helps you know where to look when a question comes up.
Creating, logging into and managing your myr899 account — including email verification, password resets and session activity — falls directly under these Terms & Conditions. We control these flows and you can raise any account-level concern with our support team.
Deposits and withdrawals processed through Boost, GrabPay, Touch 'n Go eWallet, DuitNow or FPX are covered here for the platform side of the transaction. The payment provider's own conditions govern their side. Both sets apply simultaneously.
Game titles available in the lobby — including content from Spadegaming, Habanero, PlayStar and Bigtime Gaming — are made available subject to these Terms. Availability depends on eligible regions and local law; we do not guarantee access from every location.
External links, payment gateways and studio platforms that open outside myr899's own pages are not governed by these Terms & Conditions. Once you leave our domain, the third party's own policy applies. We are not responsible for content or conditions on external pages.
These Terms & Conditions are not a one-way document. Within them, you hold several practical options — reviewing your transaction history, correcting account details, raising a policy question, and requesting support when something does not match what is described here. Your account dashboard shows the current state of deposits, withdrawals and session records after login; that is the right place to start if you spot a discrepancy. For account-detail corrections — name, contact information, wallet linkage — the relevant fields are in your account settings, and our support team can walk through the verification steps if a field cannot be edited directly. Any question about how a specific clause applies to your situation can be raised through the live chat or email channel listed in the support section below. We aim to address policy queries promptly, though response times may vary.
Your full deposit and withdrawal history is accessible from the account dashboard after login. Check the transaction log there first before contacting support — most discrepancies resolve at that step.
Name, contact number and linked wallet details can be updated in account settings. Where a field is locked for verification reasons, contact our support team directly to complete the correction through the appropriate verification path.
If a clause in these Terms & Conditions is unclear or you believe something on the platform does not match what is written here, send the query to our support team via live chat or email. Reference the specific section for a faster response.
Account closure requests are handled through our support channel. Once submitted, we process the request and settle any outstanding wallet balance in line with the withdrawal conditions described in your account.
If any part of these Terms & Conditions raises a question you cannot resolve through the account dashboard or the FAQ below, our support team is the right point of contact. Describe the specific clause or transaction involved so we can address it accurately.
The live chat widget is available on this page and throughout the site. Use it for immediate queries about account access, transaction status or policy wording. Start with your account email so the team can pull up your record.
For detailed policy questions or formal correction requests, email support gives you a written record of the exchange. Include your account username, the relevant Terms & Conditions section and a description of the issue.
The help centre within your account holds answers to common policy questions, wallet-linking steps for Boost and GrabPay, and the process for raising a formal dispute. Check there before opening a support ticket.
These Terms & Conditions sit alongside our data and cookie practices. Understanding how each area works helps you make informed choices about your account from day one.
Account records — including session logs, transaction history and contact details — are retained in line with the retention schedule described in our Privacy Policy. The schedule is accessible from the account settings page after login. We do not retain data longer than necessary for account and compliance purposes.
We use cookies to maintain your login session and to keep the lobby state consistent across your visits. No third-party advertising cookies are placed without a separate disclosure. The current cookie settings are shown in the cookie banner and adjustable from your browser at any time.
Access to your account is protected through email verification and session management controls. If you suspect unauthorised access, contact our support team immediately via live chat. We can suspend the session and walk through the account recovery steps with you.
To request a correction to stored personal data or to query how a specific record is used, write to our support team through the email channel. Include your account username and the specific record or field in question. We will confirm receipt and next steps.
Common questions about how these Terms & Conditions apply to your account, your transactions and your rights — answered directly below.
Yes. Any deposit or withdrawal routed through Boost or GrabPay is covered by these Terms for the platform side of the transaction. The payment provider's own conditions also apply simultaneously. Both sets of terms govern different parts of the same transaction.
When we revise these Terms, the updated version is published immediately at this page path. Continuing to use the account after a revision means you accept the updated terms. We recommend checking this page periodically, especially before a significant transaction.
Access depends on local law and is available only where local law permits. We cannot confirm eligibility on your behalf. Check the applicable rules in your region before opening an account or making a deposit.
Open your account dashboard after login and check the transaction log first. If the record still looks wrong, contact our support team via live chat or email with your account username and the transaction date. We will look into it and respond through the same channel.
Send the request to our support team by email. Include your account username and specify which record or field needs to change. We will confirm receipt, outline the verification steps required and advise the expected timeline for the correction.
These Terms cover your access to game content available in the lobby, including titles from Spadegaming, Habanero, PlayStar and Bigtime Gaming. The studios supply game content; the account relationship, wallet and platform rules all sit under these Terms & Conditions.